The Brighton Summit - having difficult conversations

 

Jacky Misson and Jamie Pyper's workshop - having difficult conversations - explored the fine art of being genuine, clear and kind when dealing with uncomfortable situations. In the spirit of confidentiality, I’ll steer clear of the event itself and instead focus on the key lessons I took home with me:

 

 

This doesn’t mean talking over someone. Taking control of the conversation involves facilitating a discussion with clear objectives from the offset. This avoids incongruence and encourages motivational negotiation rather than passive aggressive dismissal. Taking control of the conversation also helps you to be firm but fair if necessary, while not losing your head. 

 

 

Difficult conversations are often difficult because you are worried about how the other person will react. Give them the opportunity to explain themselves and their side of the story by asking open questions and really listening to their answer. 

 

 

Negativity breeds negativity so if you’re worried that someone will react badly to what you have to say, approach it in a positive way. How are you going to come to a resolution? Can you show you understand their perspective? Is there anything you or your company can do to facilitate a positive change? Being positive could also help guide the other person to a more proactive response and help them solve whatever the issue is through their own reasoning. 

 

 

Try to inspire someone to be better rather than shame them for their mistakes. Being motivational in your suggestions will help the person listen to what you’re saying rather than immediately get on the defensive.  Set out goals for the coming weeks and clear methods of hitting targets and show that you are on board to offer guidance at any time.

 

The workshop was one of the most useful I attended at the Summit. Everyone has difficult conversations, whether it’s in work or at home, through love or anger, we all have to confront something, sometimes. 

 

By Sophie Turton, Content specialist at Bozboz

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